Independent Quality Assessment

TAKE PART IN AN INDEPENDENT ASSESSMENT OF QUALITY OF PROVISION OF SERVICES IN GBUZ "DS No. 68 DZM"

An independent assessment of the quality of services provided by medical organizations is a form of public control of the activities of medical organizations and provides for an assessment of the conditions for the provision of services by medical organizations according to the following general criteria:

  • openness and accessibility of information about the organization;
    comfortable conditions for the provision of medical services and the availability of their receipt;
    waiting time for the provision of medical services;
    benevolence, politeness, competence of employees of a medical organization;
    satisfaction with the medical services provided.

    What is the purpose of conducting an independent assessment of the quality of services provided by medical organizations?

    Providing citizens with information about the activities of medical organizations.

    Improving the awareness of consumers of medical services about the activities of medical organizations.

    Evaluation of individual performance indicators of medical organizations and timely adoption of measures aimed at improving efficiency or optimizing their activities.

    Timely identification of negative factors affecting the quality of organization of medical care, and their elimination.

    Improving the quality of organization of medical care.

    Development of dialogue and cooperation between medical organizations and various structures of civil society.

     

    What tasks does an independent assessment of the quality of service delivery by medical organizations aim to solve?

    Raising public awareness on the organization of medical care.

    Obtaining information from citizens - recipients of medical services on the practice of providing these services by medical organizations.

    Establishing compliance of the presentation of information about the work of a medical organization on its official website on the Internet with indicators of completeness, relevance, and convenience for visitors (patients) of medical organizations and other interested citizens.

    Development of proposals to improve the quality of work of medical organizations.

    Improving the quality of work of medical organizations.

     

    What is graded?

    Compliance of the content and technological properties of the official websites of medical organizations on the Internet, the assessment of the content and accessibility for perception of information and reference materials posted in a medical organization, to the requirements of the legislation of the Russian Federation.

    The presence of the necessary infrastructure and conditions characterizing the external and internal improvement and comfort of visitors, in an amount that meets the public expectations, interests and needs of patients (visitors) of medical organizations, including persons with disabilities.

    Compliance with the quality of the organization of the process of receiving patients (visitors), including the procedure for making an appointment with the doctor.

    Assessment of the overall satisfaction of patients (visitors) with the result of the provision of medical services by a medical organization.

     

    Who can participate in an independent assessment of the quality of services provided by medical organizations?

    Medical organizations. Public (trustee, supervisory) councils of medical organizations.

    Public Council of the Department of Health of the city of Moscow.

    Department of Health of the city of Moscow.

    Socially oriented non-profit organizations in the field of healthcare in the city of Moscow, patient, professional medical community.

    Citizens are consumers of medical services.

    DEAR PARENTS!

    WE ASK YOU TO TAKE PART IN AN INDEPENDENT ASSESSMENT OF QUALITY OF RENDERING SERVICES IN GBUZ "DS No. 68 DZM"

     

    Fill out the questionnaire for an independent survey of citizens' opinions on the website http://detsan68.ru/

    Fill out the questionnaire to assess the quality of the provision of services on paper - contact your teacher or doctor on duty GBUZ "DS No. 68 DZM"

    YOUR FEEDBACK IS VERY IMPORTANT TO US!

    You can evaluate the quality of the services of our sanatorium by answering the QUESTIONS on the official website of the Ministry of Health of the Russian Federation.